SHIPPING & RETURNS
Standard Shipping - $10 (allow 2-5 business days)
Express Shipping - $13 (allow 1-2 days)
Pick up from Ballajura - Free
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RETURNS & EXCHANGE POLICY
Due to hygiene reasons, we do not offer returns/exchanges on unwanted items or change of mind. If you receive a damaged or faulty item we will of course exchange/refund this for you. If your receive a damaged/faulty item, you must notify us within 7 days. Please send a photo of the damaged/faulty item to: velvetlashes@mail.com and we will happily work closely with you to resolve the problem.
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Please note that our lashes are handmade so each pair may have some slight differences, however this reason would not warrant for a refund or exchange.
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By purchasing at Velvet Lashes you are agreeing you acknowledge this.
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We only replace items if they are defective or damaged. If you need an exchange please send an email to velvetlashes@mail.com with a photo of the damage & I will reply within 2 working days.
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